Frequently Asked Questions (FAQ)

1. How long does shipping take?

We usually process orders within 1–2 business days. Delivery times depend on your location:

  • Metro Cities: 3–5 working days

  • Other Locations: 5–7 working days

  • Remote Areas: Up to 10 working days

You will receive tracking details once your order is dispatched.

2. Do you ship internationally?

Yes, we offer international shipping to selected countries. Shipping charges and delivery times vary based on the destination. You can view the estimated cost at checkout.

3. What is your return policy?

We want you to love what you buy. If you receive a damaged, defective, or incorrect product, you can request a return or exchange within 7 days of delivery:

  • Items must be unused, in original packaging, and with tags intact.

  • Refunds will be processed within 7–15 working days after the returned item is received.

  • Certain products (like clearance items or hygiene-sensitive products) may not be eligible for return.

4. Are your toys safe for children?

Absolutely! Safety is our top priority. All toys at Skool Box are:

  • Certified and tested as per international child safety standards.

  • Made with non-toxic, eco-friendly materials.

  • Designed with age-appropriate guidelines so parents can choose with confidence.

5. What materials are your toys made of?

Our toys are crafted from child-friendly materials, including:

  • Natural wood and eco-friendly finishes

  • BPA-free plastics

  • Recycled and sustainable packaging

Each product page clearly lists material details, so you know exactly what you are buying.

6. Can I cancel my order?

Yes, you can cancel an order before it is shipped. Once the product has been dispatched, cancellation is not possible, but you can request a return after delivery if eligible.

7. Do you offer gift wrapping or custom packaging?

Yes, we provide gift wrapping and personalized notes on request. Perfect for birthdays, school events, or surprise gifts. You can select this option at checkout.

8. How can I contact customer support?

You can reach us at:

Or use the Contact Us page on our website.

Still have questions? We are here to help. Contact our support team, and we will get back to you quickly.